Shipping π¦
Which delivery methods are available ?
We've opted for the most eco-friendly delivery using the classic mail service from La Poste, the world's first carbon-neutral postal operator π₯³ Your refills will all be delivered by La Poste, straight to your mailbox π
Do you deliver abroad?
We deliver directly to your home, in the letterbox π. Here is the list of countries we deliver to π. Albania, Algeria, Andorra, Armenia, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, French
What are the delivery times ?
Expect your goodies to arrive 5 to 10 days after hitting that order button (depends on what magic you've chosen) π
How to track my package ?
Your packages are hand-delivered by the Postman. They'll slide into your mailbox like regular mail π. The maximum delivery time is 10 workdays π. If it takes longer, your package might have been lost π Send us a message, and we'll sort it out quic
What should I do if I never receive my order ?
Haven't got your order yet and starting to feel a bit like a seal?? π Our delivery time can go up to a maximum of 10 working days. If it hasn't been that long, hang in there a bit more π. If it's past that, shoot us an email at [email protected], and
What is the ecological impact of the delivery ?
Indeed, it's a crucial issue we're quite keen on π. Firstly, our refills go through letterboxes and are delivered by the Post, the world's first carbon-neutral postal operator. No new trucks on the road ! Secondly, our products are water-free, so we
I want to change my address for the next delivery
If you need to change the delivery address for your next order, go to βAccountβ > βPersonal informationβ > βDelivery addressβ section > βChange your addressβ > and don't forget to confirm π. To follow a step-by-step tutorial, click here π. Follow t
My order arrived incomplete/damaged
We are very sorry that you encountered a problem with the delivery of your order π. Despite our best efforts, it can happen that the transportation is hectic, or that a small oversight has crept into your order. So that we can help you as best as po
I want to cancel a confirmed order
We are sad to hear that you do not wish to receive your order π’. As soon as your order is validated, it is sent to our logistician, who can no longer cancel it, as it is often already being prepared or shipped!. If you would like a refund, you can s